My friends account doesn't receive giveaway Item.

[Tylermills]

From latest update. We all get free giveaway item that contain rare cloth mover for free. However, My friends account doesn't receive this giveaway Item.
https://upload.i4th.in.th/thumb/thumb_390284.jpg

He have more than 80 Item is his gift box. Is that a source of problem?

[[GM] Clyde]

We appreciate your time in sharing to us your concern. We understand that some of your friends' accounts were not able to receive a free giveaway items. For us to assist your friends further, may we humbly suggest sending us a support ticket to our website.

Ticket Sending Link: https://freestyle2.joycitygames.com/support/myquestion

We will await them for further assistance.

Regards,